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IT Service Support Intern

  • Praktikum
  • Basel

Webseite Wellmera AG, an Alira Health Company

IT SERVICE SUPPORT INTERN – JOB DESCRIPTION

Job Title:       IT Service Support Intern

Reports to:    Senior Digital Manager

Location:       Basel

Career level:  Student, Young professional

Workload:       80-100%

Start and duration: Immediately (or as per arrangement) for approx. 6 months

THE IT SUPPORT INTERN ROLE
Your entry at Alira Health is a steppingstone to starting your career in IT Service Management. You will get the opportunity to realize your potential in exciting projects spreading across multiple practice areas some of which are GXP regulated.

We are offering an Internship as IT Service Support Internship (f/m). You have first experiences in IT support and would like to actively support a growing consulting company in Life Sciences? Then we look forward to receiving your application for this exciting project!

WHAT YOU CAN EXPECT:

·       Recording incidents and service requests by mail/phone via our ticketing system

·       Processing of tickets in cooperation with 2nd and 3rd level support

·       Solving software and hardware problems

·       Installation of client workstations, peripherals, and other equipment

·       First point of contact for all IT concerns of internal customers

·       Communication of service Issues to internal and external stakeholders on a timely basis

·       Assisting in maintaining our ticketing system up to date with our internal processes

·       Developing proof-of-concepts on a no-code platform

WHAT YOU SHOULD BRING WITH YOU

·       Ongoing or completed studies (HF, FH) in computer science/business informatics, a completed apprenticeship as a computer scientist EFZ or comparable professional training.

·       Knowledge of General IT infrastructure (Azure Active Directory, Hardware, Windows, Office365, SSO, etc.)

·       First practical experience in IT support and troubleshooting

·       First professional experience in server and client environments

·       Responsible and resilient personality – Fluent in written and spoken English

WHAT WE OFFER YOU:

·       Diverse and exciting tasks in a fast-paced health care consulting company

·       Cooperation in a young, multicultural and motivated team

·       A range of further training opportunities on our information system frameworks

HAVE WE CONVINCED YOU?

·       Then send us your complete application documents in English by e-mail to admin.basel@alirahealth.com

·       Contact:

Wellmera AG, an Alira Health Company

Daniel Muscionico

Badenstrasse 3

4057 Basel

admin.basel@alirahealth.com

 

Um sich für diesen Job zu bewerben, sende deine Unterlagen per E-Mail an admin.basel@alirahealth.com