Bank J. Safra Sarasin
- Ensure clients receive high-quality and fast support in line with the superior expectations of our demanding clientele.
- Manage and respond to requests and complaints from clients and client relationship managers related to J. Safra Sarasin e-channels (1st level support) over different media (by phone, e-mail, etc.).
- Support clients in the activation of e-channels (incl. e-channel user access management), to ensure a smooth and seamless experience.
- Handling requests in the corresponding ticketing system; identify and analyze problems which have to be forwarded to the 2nd level support.
- Maintain tutorials and internal training material regarding the Online Banking functionalities; maintain customer support scripts and best practices.
- Participate in release cycles and user acceptance tests of updates on the Online Banking system / the Bank’s e-channels.
- Successfully completed commercial apprenticeship, preferably at a bank or other financial institution; other comparable basic qualification; or enrolled in further education (e.g. Uni, FH, HF).
- Preferably experience in client service and support / client advisor at a financial service provider or in banking; understanding of trading/financial instruments and payments.
- Team player with Support experience, striving fore exceptional performance, combined with entrepreneurial thinking and a can-do attitude.
- Full proficiency in three of the following languages: German, French, English or Italian. Other foreign languages are an advantage.
- Strong service orientation, excellent communication skills and ability to lead conversations.
- Online and technical affinity (internet, mobile & PC support), general technical understanding of major internet browsers (Chrome, Safari, Firefox and Edge) and mobile devices (Android and iOS).
- High motivation, flexibility to work in a challenging and dynamic environment.
Please send your application to: recruiting_CORPLOGI@jsafrasarasin.com
Um dich für diesen Job zu bewerben, besuche bitte www.jsafrasarasin.ch.