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Digital Banking Support Specialist 80-100%

  • Teilzeit
  • Vollzeit
  • Basel

Bank J. Safra Sarasin

Responsibilities

  • Ensure clients receive high-quality and fast support in line with the superior expectations of our demanding clientele.
  • Manage and respond to requests and complaints from clients and client relationship managers related to J. Safra Sarasin e-channels (1st level support) over different media (by phone, e-mail, etc.).
  • Support clients in the activation of e-channels (incl. e-channel user access management), to ensure a smooth and seamless experience.
  • Handling requests in the corresponding ticketing system; identify and analyze problems which have to be forwarded to the 2nd level support.
  • Maintain tutorials and internal training material regarding the Online Banking functionalities; maintain customer support scripts and best practices.
  • Participate in release cycles and user acceptance tests of updates on the Online Banking system / the Bank’s e-channels.

Profiles

  • Successfully completed commercial apprenticeship, preferably at a bank or other financial institution; other comparable basic qualification; or enrolled in further education (e.g. Uni, FH, HF).
  • Preferably experience in client service and support / client advisor at a financial service provider or in banking; understanding of trading/financial instruments and payments.
  • Team player with Support experience, striving fore exceptional performance, combined with entrepreneurial thinking and a can-do attitude.
  • Full proficiency in three of the following languages: German, French, English or Italian. Other foreign languages are an advantage.
  • Strong service orientation, excellent communication skills and ability to lead conversations.
  • Online and technical affinity (internet, mobile & PC support), general technical understanding of major internet browsers (Chrome, Safari, Firefox and Edge) and mobile devices (Android and iOS).
  • High motivation, flexibility to work in a challenging and dynamic environment.

Please send your application to: recruiting_CORPLOGI@jsafrasarasin.com

Um dich für diesen Job zu bewerben, besuche bitte www.jsafrasarasin.ch.